They guy who PM's me from Toshiba basically told me to go through the troubleshooter and was totally unsympathetic to my problem. Here's the thread I started on the Toshiba forum. It turns out I have a (crappy) consumer warranty but according to the troubleshooter, if it is indeed a dead hard drive, they will send me a new hard drive, charge me for it and refund the charge when I send my hard drive to them (Which seems fair).Īny idea how I can get them to accept this drive as bad? It's backed up but I'm sick of working with a totally unreliable system. Sure enough, their troubleshooter only considers it a bad drive if it can't be detected by the bios. I told the lady about the error message and she said something like 'It's a Windows error. Product Support Toshiba makes it easy to find product manuals, quick start guide, safety instructions, warranty information, FAQ and more for your Toshiba consumer storage product. They seemed to be surprised that it still booted. I called Toshiba technical support and told them I had a bad hard drive. A month or so later, Windows started reporting that I had my hard drive was failing. I bought my Toshiba Satellite in early March this year. How can I get my laptop's hard drive replaced under warranty?
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January 2023
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